Implementation Lead - Treasury Management Commercial Card at PNC | The Muse (2024)



CO Salary Range: USD 55,000.00 - 114,400.00 per year

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Implementation Lead within PNC's Treasury Management Commercial Card Technology Integrations organization, you will be based in any location within the PNC footprint.

This position is crucial to support our Commercial Card Implementation clients (new and existing) within our Mountain & Pacific time zones. Candidates for this position should have experience with payment implementations, VISA Knowledge, experience with payables clients, project management skills and ability to work closely with a team.

Job Description

  • Responsible for developing customized implementation plans for clients. Directs required internal service partners to ensure delivery of service is completed within agreed upon timeframes, with full ownership of end-to-end process.
  • Conduct implementation kickoff with client (in-person or via teleconference) to review project requirements, develop plan of approach, develop customized implementation project plan, directs group of internal resources, assigns roles and responsibilities and determine agreed upon timeframes for completion; regular communication with client and sales to update status and address issues.
  • Manage each implementation as a project from end to end while meeting defined SLAs with a focus on expediting revenue generation.
  • Regular communication with client and PNC sales officers to update status and address issues and to support sales efforts.
  • Lead training sessions with client as needed via webinars, on phone, and in person for one/one interaction on more complex implementations.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.


Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Analytical Thinking, Change Management, Customer Solutions, Data Analytics, Financial Processes, Organizational Analysis, Project Management, Storytelling

Accuracy and Attention to Detail, Application Delivery Process, Consulting, Effective Communications, Knowledge Of Product Line, Managing Multiple Priorities, Operational Functions, Problem Management Process, Standard Operating Procedures

Work Experience
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.


No Required Certification(s)

No Required License(s)

Pay Transparency

Base Salary: $55,000.00 - $114,400.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

Application Window

Generally, this opening is expected to be posted for two business days from 07/02/2024, although it may be longer with business discretion.


PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursem*nt account; back-up child/elder care; adoption, surrogacy, and doula reimbursem*nt; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit > New to PNC.

For more information, please click on the following links:

Time Away from Work

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Job ID:

Employment Type:

Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Life Insurance
    • HSA With Employer Contribution
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Family Support Resources
  • Vacation and Time Off

    • Paid Vacation
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Pension
    • Stock Purchase Program
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursem*nt
    • Access to Online Courses
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program

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Implementation Lead - Treasury Management Commercial Card at PNC | The Muse (2024)
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